Cancellation and Refund Policy
Cobra Training Services (CTS) has established and maintains the following credit / refund procedure for all Companies and/or individuals who register and/or attend our training courses. When fees are payable, CTS offers a fair and reasonable refund policy.
Should cancellation by an organisation or individual booking services occur fourteen (14) days or more prior to the commencement date of the service, no penalty will be applied and a full refund provided that payment has been received in advance. Alternatively, the organisation or individual can choose to have funds held in credit for a maximum period of 6 months from the original invoice date, after which time, if unused the credit or refund is deemed null and void.
If cancellation should occur eight (8) to thirteen (13) days prior to the commencement date of the service, 25% of the total cost will be retained / invoiced as a non-refundable booking fee.
If cancellation of the service is made seven (7) or less days before commencement of the course, 100% of the total service cost will apply as a non-refundable booking fee. Additionally, if such cancellation occurs within two working days or less of the training date, any travel and accommodation costs incurred (if quoted) will be charged at the full quoted cost.
No refund is available to organisations or individuals who do not attend training on their scheduled course dates or who have commenced their training course and who choose to terminate or leave before their training course is completed unless they can provide a Medical Certificate or show extreme personal hardship or pressing domestic necessity. In these cases fees may be refunded on a pro rata basis or reduced to cover program or course materials, or held in credit for a maximum period of 6 months from the original invoice date, after which time, if unused the credit or refund is deemed null and void.
Should an individual wish to finalise an incomplete program at a future time, the original fee can be used as credit for a maximum period of 6 months from the invoice date, after which time the credit is deemed null and void. Additional fees may be payable to cover any difference in current course pricing within the 6 month credit period.
The CEO reserves the right to make discretionary decisions regarding conditions of refunds if necessary. Should an organisation or individual be dissatisfied with our Refund Policy they shall be encouraged to submit a Complaint Form in accordance with our Complaint Policy.
Refunds will be made in the following other circumstances:
- Participants who have overpaid fees
- When CTS cancels the course and cannot reschedule a participant into another course at a suitably reasonable time
- Where the participant’s application for enrolment is refused
- If in CTS’s opinion, the participant would be unreasonably disadvantaged if not granted a refund, for example, a participant meets with a serious misadventure and is unable to continue their enrolment.
Fee Refund/Credit policy & procedure _ V 2_ 16-01-2017